Refund policy

Last updated: October 12, 2026. This policy applies to one-time credit-pack purchases made through our enabled checkout. Promotional and test credits have no cash refund value.

Eligible issues. Contact us about duplicate charges, billing errors, credits not delivered after successful payment, or a service failure that prevents the purchased service from being delivered. Requests concerning unused paid credits are assessed case by case, subject to mandatory consumer rights. Credits already used for successfully delivered generations are normally not refundable unless applicable law requires otherwise.

Failed generations. Failed or content-blocked generations release reserved credits automatically through the account ledger. This is a credit reversal, not a cash refund. If your balance is not corrected, send the generation job ID to support.

How to request. Email support@80sphotoprompt.com with your account email, order or receipt reference, payment date and issue. Do not send card numbers or passwords. We check the payment, credit ledger and delivery records, then communicate the decision. A support request does not itself approve a refund.

Payment handling. Approved cash refunds are processed by the Merchant of Record/payment provider to the original payment method. Your provider and bank control the processing time. We do not promise a bank posting date or perform automatic cash refunds from a generation error.

Consumer rights and disputes. Nothing here restricts mandatory cancellation, refund or other consumer rights in your jurisdiction. Payment disputes are handled with the payment provider using the relevant transaction records. Contact support first when possible so we can investigate.